On Occasion, users who use the Google Chrome browser for ClaimsXPress will be asked to clear their Cache to restore functionality to a specific feature, but this may be asked of you for any reason.
To start, log out of ClaimsXPress and close out of any ClaimsXPress related windows, such as Document Approval or Report Manager, you may also need to log out of BillReview, CHSI or any other programs you use.
In Google Chrome click on the 3 dots in the upper right corner of the screen.
Click on "History", Click on "History" Again
Click on "Clear Browsing Data" in the options on the left of the screen
Choose "Advanced" Tab
Time Range = All time
Put a check mark next to "Cookies and other site data" and a check mark next to "Cached images and files" (all others are optional)
Click "Clear Data"
Then close all Google Chrome windows, open everything back up and log into ClaimsXPress again.